Thank you for choosing Ultra Club. We value your satisfaction and strive to provide you with the best shopping experience. Here is our return and exchange policy:
- You have 15 days from the date of purchase to initiate a return or exchange.
- To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging.
- The item should be unwashed, and free from any damages or alterations.
- Items purchased on sale are not eligible for exchange or refund.
- A valid proof of purchase, such as an order confirmation, receipt, or invoice, is required to initiate a return or exchange.
- To initiate a return or exchange, please contact our customer support team via email or Whatsapp. They will guide you through the process.
- We offer the option to exchange your purchase for a product subject to availability.
- If the desired item is out of stock, we will provide you with an alternative.
- If you prefer a refund instead of an exchange, we will process it once the returned item is received and inspected.
- Refunds will be paid via bank transfer/mobile banking.
- The customer is responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping method and retaining the shipping receipt until your return is processed.
- Once the returned item is received, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- Please allow up to 7 business days for us to process your return and issue a refund or exchange.
Please note that this return and exchange policy is subject to change. If you have any further questions or require assistance, please don't hesitate to contact our customer support team at email@example.com
Thank you for your support, and we hope you enjoy your shopping experience with Shay.Note: All arbitrations and legal matters will be in the jurisdiction of the brand's head office, which is in Lahore, Pakistan.